Refund Policy

The team at Spice Trail takes great pride in the quality of our food and service. If something is not to your satisfaction, we want the opportunity to address it immediately. To ensure clarity and fairness for all guests, the following policies apply:

1. Dine-In Guests

To be eligible for any refund, remake, or adjustment:

  • Please notify a staff member during your visit if something is not right.

  • We are happy to remake a dish or offer a solution while you are still in the restaurant.

  • Once you leave the premises, we are unable to provide refunds or adjustments for concerns raised afterward.

  • Refunds cannot be issued for food that has been partially or fully consumed.

2. To-Go / Pickup Orders

We take care in preparing all to-go orders, but it is the customer’s responsibility to:

  • Check the accuracy of the order before leaving the restaurant, including items, temperature, and satisfaction.

  • Ensure the food is picked up at the agreed-upon time.

Once the guest leaves the premises:

  • We cannot remake or refund items reported missing or unsatisfactory after pickup.

  • Partially eaten or consumed items cannot be returned for refund or credit.

3. Catering Orders

For catering orders:

  • The pickup contact must review and verify all items at the time of pickup.

  • Catering must be picked up at the scheduled time to maintain intended food quality.

Please note:

  • We are not responsible for temperature or quality issues resulting from late pickup of catering orders.

  • Once a catering order leaves the premises, we are unable to offer refunds for missing items or concerns raised after the food has been served.

  • Partially eaten catering trays or pans cannot be returned for a refund.

4. Additional Notes

  • Event tickets and special dinner reservations are non-refundable, though they may be transferred to another guest.

  • Refunds cannot be granted based on personal preference after the food has been consumed.